The Profit Group is an international and fast-growing player in piping systems for the HVAC and fire protection market. With strong brands, technical expertise, and a clear growth ambition, we continue to expand our product portfolio and strengthen our market position across EMEA and beyond.
To further strengthen our commercial and operational services, we are looking for a motivated Customer Service Representative.
Your Profile
- You communicate clearly and professionally, with a strong customer focus.
- You work accurately and in a structured manner.
- You maintain a clear overview and know how to prioritise, even during busy periods.
- You take responsibility and actively follow up on customer files from order to invoicing.
- You are solution-oriented and think along with the customer.
- You enjoy working closely with different internal departments.
- You have experience with administrative processes and ERP systems such as SAP.
- You have an affinity with logistics processes and transport planning.
- You have a good command of Dutch, French and English.
- You have a strong focus on quality, service and efficiency.
The Customer Service Representative works closely with Sales, Logistics, Purchasing and Warehouse and reports directly to the Customer Service Responsible.
Your Role
You are the first point of contact for customers and take responsibility for the entire order-to-invoice process. You ensure the accurate and efficient processing of customer orders, organise transport and oversee the smooth handling of each customer file from order to invoicing. You work closely with Sales, Logistics, Purchasing, transport partners and Warehouse to provide excellent customer service.
Within the agreed framework, you independently manage customer files, orders and transport bookings. You take responsibility for the entire order-to-invoice process and coordinate with internal departments and logistics partners to ensure accurate and timely delivery and invoicing. You register and handle complaints, keep customers informed about the status of their orders and suggest improvements. In case of exceptions or escalations, you coordinate with your manager.
Key responsibilities:
- Process and follow up on customer orders on a daily basis.
- Ensure the accurate and timely handling of the entire order-to-invoice process.
- Book and follow up on transport with external transport partners.
- Answer customer enquiries about products, deliveries, prices and availability.
- Proactively inform customers about delivery times, deviations and changes.
- Work closely with Sales, Logistics, Purchasing and Warehouse.
- Follow up on return requests, complaints and commercial cases.
- Maintain accurate customer and product data in SAP.
- Ensure the correct administrative handling of customer files and invoicing.
- Identify bottlenecks and suggest process improvements.
- Report to the Customer Service Responsible.
We offer you
- A varied and engaging role within an enthusiastic team of experts.
- The opportunity to contribute to challenging projects and grow professionally.
- The opportunity to work in a family-owned company where your professional development is encouraged.
- An open company culture with great colleagues.
- An attractive salary package with additional benefits.
Why join Profit
This is not a standard Customer Service role where you simply process orders. You follow the entire process, from order to delivery and invoicing, and play an important role in connecting our customers with different internal departments.
Do you enjoy helping customers, keeping a clear overview and making sure every customer file is properly followed up from A to Z? Then we would be happy to meet you.
Did we spark your interest? Then please send us your application via jobs@pipinglogistics.eu together with your resume and motivational letter.